Terms & Conditions
Cancelling an Order
Orders can be cancelled at any point before printing, embroidery or alteration.
Please give as much notice as possible either by phone or in writing :
Telephone : 01546 327328/07377 987583
Email : firstname.lastname@example.org
We will issue a credit & full refund for orders cancelled up to 48 hours before they are due to go in to work. Orders cancelled after this date may be subject to a 10% re-stocking fee.
Unless incorrectly supplied or deemed to be faulty we cannot accept return of :
2A Goods that have been embroidered, badged, printed or altered
2B Goods that have been assembled in line with your requirements
2C Goods that have been specifically procured in line with your requirements and do not form part of our “standard range”
Please note, our “standard range” is any item available on our website and does not include special colours or sizes.
Returns address :
Durran Old Farmhouse
Shipping and Delivery
Shipping and Delivery Charges
UK Postcodes only
Orders up to £40.00 inc VAT Delivery cost £3.50 + VAT
Orders £40.01 to £100.00 inc VAT Delivery cost £5.00 + VAT
Orders over £100.00 inc VAT Free delivery
Republic of Ireland
Orders up to £30.00 Delivery cost £15.00 Royal Mail Int’l Track & Sign
Orders over £30.00 Delivery cost £40.00 Courier service
Kit-You-Out ("we" or "us") is committed to protecting the privacy of our customers with regards to their personal data. Any personal data which we collect, record or use in any way whether it is held on paper, on computer or other media, will be safeguarded ensuring that we comply with the EU General Data Protection Regulation (GDPR) 2018. We have both an internal data protection policy as well as external website privacy policies in place which reflect the requirements of GDPR. .
We are also committed to ensuring compliance with regard to transportation and destruction of personal information. We fully endorse and adhere to the principles of data protection as set out in the GDPR. These principles state that personal data must be:
• Fairly and lawfully processed in a transparent way
• Collected & processed for valid purposes & not in any other way which would be incompatible with those purposes
• Adequate, relevant and not excessive
• Accurate and kept up to date
• Not kept for longer than necessary
• Processed in line with the data subject's rights
• Kept securely and not transferred to a country which does not have adequate data protection laws.
Collecting your information
The type of information we may collect includes your name, postal address, job title, e-mail address and telephone number so that we can contact you. This will be collected when you open an account, place orders on the website or over the phone, request quotations or request marketing information to be sent such as catalogues to be sent out. We may also collect limited information regarding how you use the website by cookies.
Using your information
The information we gather is used for the following:
• To manage your account
• To process your orders and to provide you with quotations
• To keep you informed about the progress of any active transactions such as orders or quotes
• To provide you with documents such as proof of delivery, invoices and statements
• To contact you about your opinions on our products and services
• To notify you about important changes or developments to our site or services
• To keep you informed about the products and services we offer
• For record keeping purposes
This information you provide us is kept so as to be able to process your orders/requests or to send to you information on products and services for long as you are happy for us to do so. You will be able to let us know if you no longer wish to receive product or service information from us each time you receive an email by responding to us to change your preferences about what you receive or to unsubscribe completely.
Sharing your information
Your personal details will never be shared outside of Kit-You-Out for marketing purposes. We may however use other companies to provide services to you on our behalf. We will only provide these companies with the information they require to perform services that we have engaged them for and they are prohibited from using that information for any other purpose. We may be required to disclose your information by law or where a court, the police or other enforcement agency has asked for it.
Protecting your information
Kit-You-Out have appropriate physical and technological security measures setup to keep your information safe. Internally access to personal information is limited to employees who need to access it in order to do their jobs. This information is never transferred outside of the UK.
Kit-You-Out does not collect or hold any payment or credit/debit card details. All payments are processed through Sage Pay, you can find details here - https://www.sagepay.co.uk/support/online-shoppers/about-sage-pay
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
What is a Cookie?
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies do not contain malicious software programs, spyware or viruses and are used as a means to collect an end user’s information in order to improve the user experience, by making the interaction between the user and the website faster and more personalised, by ‘remembering’ a user’s activity for the duration of the visit to the site ‘Session cookie’ or for repeat visits ‘Persistent cookie’.
What Cookies do we use?
We use the following different types of cookies:
These are temporary cookies which are deleted when you close your browser or leave your session on our site or in the product or service. We use session cookies on our site to identify and track users and to store information about your preferences. Our session cookies may also contain your company name and email address.
Persistent cookies enable our site to ‘remember’ who you are and to remember your preferences on our site. Persistent cookies will stay on your computer or device after you close your browser or leave your session.
Load Balancer Cookie
This cookie is essential to help ensure that the website loads efficiently by distributing visits across multiple web servers.
Web analytics cookies and similar technologies such as Google Analytics
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Google stores the information collected by the cookies on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
Unless you opt-out of the Google Cookie, by using this site you consent to the use of the Google Cookie and any information generated by Google Analytics. Click here or copy and paste the link into your browser: Http://www.google.com/analytics for an overview of privacy at Google and for information on how to opt-out from all Google Analytics cookies.
What information is collected?
The following information is collected in a cookie:
• Your IP Address. This is a string of numbers unique to your device that is recorded by Kit-You-Out’s web server, when you request any page or component on the website. This information is used to monitor your usage of the website.
• Data recorded by the website, which allows Kit-You-Out to ‘recognise’ you to optimise the session performance.
At no time, is any personal information collected.
Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings, see https://www.google.com/settings/ads. Additionally, visitors may wish to use the Google Analytics Opt-Out Browser Add-on found at https://tools.google.com/dlpage/gaoptout/
For a list of how to manage all the different browser cookies, here or copy and paste the link into your browser: http://www.aboutcookies.org.uk/managing-cookies